Eamon McGuinness

IT Operations Director | NOC & Network Observability Expert

Transforming global network operations with 15+ years of enterprise IT leadership expertise

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About Me

Enterprise IT Operations Leader

I'm an Enterprise IT Operations leader with 15+ years of experience managing global Network Operations Centers and technical support teams for Fortune 500 clients. My expertise spans infrastructure monitoring, cloud platforms, network engineering, and process optimization.

Throughout my career, I've built and transformed NOC operations from the ground up, implementing cutting-edge monitoring solutions across Azure and AWS environments, and delivering significant cost savings while maintaining exceptional service quality.

I specialize in Logic Monitor, AppDynamics, Azure Monitor, and have deep expertise in network troubleshooting across BGP, MPLS, and optical fiber technologies. My approach combines strategic leadership with hands-on technical expertise to drive operational excellence.

15+
Years Experience
30K+
Employees Supported
100+
Applications Managed
$300K+
Annual Savings Achieved

Technical Expertise

Core IT Operations & Network Observability Skills

Infrastructure Monitoring

Logic Monitor AppDynamics Azure Monitor SNMP BGP Monitoring DHCP Monitoring

Cloud Platforms

Microsoft Azure AWS EC2 Kubernetes IaaS/PaaS Application Gateway Express Route

Network Engineering

BGP MPLS Optical Fiber Cisco Meraki Palo Alto Firewalls SD-WAN

ITSM & Operations

ServiceNow Service Cloud JIRA Incident Management KPI Management MTTR Optimization

Automation & Scripting

API Integration Selenium Ansible Process Automation Workflow Optimization

Leadership & Strategy

NOC Management Team Building Process Development Strategic Planning Budget Management SLO Management

Professional Experience

Building and transforming world-class NOC operations

Director of IT Operations (NOC)

R1 RCM

April 2023 – Present | Remote

  • Led global Network Operations Center supporting 30,000+ employees and 100+ applications across multiple international locations
  • Deployed Logic Monitor infrastructure monitoring for 3,000+ virtual machines, Kubernetes containers, application gateways, and Palo Alto firewalls across Azure and AWS environments
  • Transformed global network monitoring across US, Philippines, and India, implementing BGP peer state alerting, DHCP scope monitoring, enhanced SNMP, and express route alerting
  • Managed AppDynamics APM platform redeployment during extensive application decoupling, auditing health rules and optimizing business transaction monitoring
  • Achieved $300K+ annual budget savings through strategic contractor conversions and monitoring platform optimization

Director, Complex Network Operations Center

Windstream

December 2019 – July 2023 | Rochester, NY

  • Provided strategic leadership for 50-person engineering team supporting Fortune 500 enterprise customers
  • Built support organization from ground up, establishing contact channels, escalation paths, touchpoint collateral, and KPIs (MTTR, SLOs)
  • Introduced visual troubleshooting tools (Gisual, TechSee) to reduce truck roll costs and improve resolution of non-actionable cases
  • Pioneered full lifecycle trouble management process with post-mortem JIRA task generation and corrective action tracking

Staff Manager, Elite Tier 2 Service Assurance

Windstream Enterprise

March 2018 – December 2019 | Rochester, NY

  • Streamlined Tier 2 escalations by migrating to JIRA platform and optimizing workflows
  • Maintained 24/7/365 on-call rotation for critical escalations with 100% availability record
  • Developed optical packet monitoring solutions for custom customer requirements and managed training for emerging technologies (SD-WAN, digital voice, packet optical)

Manager, Elite Network Operations Center

Windstream Communications

January 2015 – March 2018 | Rochester, NY

  • Led Tier 2 support engineering team troubleshooting complex data, voice, and VoIP issues for high-value customer portfolio
  • Managed multi-disciplined NOC team providing comprehensive network support across all technologies for 80+ high-value customers

Team Lead & NOC Technician

Windstream & Paetec Communications

2009 – 2015 | Rochester, NY

  • Progressed through technical roles from NOC Technician to Team Lead, managing 24/7 operations
  • Provided Layer 1/2 transport and Layer 3 data environment support for enterprise customers

Latest Insights

Thoughts on IT Operations, NOC Management & Network Observability

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Coming Soon

Transforming Network Monitoring at Scale

Learn how we deployed Logic Monitor across 3,000+ VMs and containers to create a unified global monitoring solution.

Read More →
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Coming Soon

Building a World-Class NOC: Lessons Learned

Essential strategies for building and scaling Network Operations Centers that deliver exceptional results.

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Coming Soon

Multi-Cloud Monitoring Strategy

Best practices for implementing comprehensive monitoring across Azure and AWS environments.

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Get In Touch

Let's discuss how I can contribute to your organization

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Email

eamon@eamonmcguinness.com

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LinkedIn

Connect with me

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Location

Ontario, NY, United States